Refund policy

Refund & Return Policy

At SOLE SLICKS, we want you to be completely satisfied with your purchase. If you need to return or exchange an item, please review the policy below.

Return Period

We offer a 30-day return policy, which means you have 30 days from the date you receive your order to request a return.

To be eligible for a return, your item must:

  • Be unworn and unused

  • Be in the same condition in which you received it

  • Have all original tags attached

  • Be returned in its original packaging

  • Include valid proof of purchase or order details

How to Request a Return

To request a return, please contact us at info.soleslick@gmail.com and provide your order number and reason for the return.

Please do not send any item back without contacting us first and receiving return instructions. Items returned without prior approval may not be accepted.

Damaged, Defective or Incorrect Items

Please inspect your order when you receive it. If your item arrives damaged, defective, or different from what you ordered, contact us as soon as possible at info.soleslick@gmail.com.

Please include your order number and clear photos of the issue so we can review it and provide the appropriate solution.

Non-Returnable Items

We may not accept returns for:

  • Worn or used footwear

  • Items without their original packaging or tags

  • Items damaged due to improper use or wear

  • Items marked as final sale or non-returnable

  • Gift cards

If you are unsure whether your order qualifies for a return, please contact us before sending the item back.

Exchanges

If you need a different size or want to exchange your item, please contact us at info.soleslick@gmail.com.

Exchanges are subject to product availability. The returned item must meet the conditions outlined in this policy.

Refunds

Once we receive and inspect your returned item, we will notify you whether your refund has been approved or declined.

If approved, your refund will be processed through the applicable original payment method. Please allow additional time for your bank or payment provider to process the refund.

If you have not received your approved refund after a reasonable processing period, please contact us at info.soleslick@gmail.com.

Return Shipping

Return shipping arrangements and any applicable shipping charges will be communicated to you when your return request is approved.

Contact Us

For any questions regarding returns, exchanges, or refunds, please contact:

SOLE SLICKS
Email: info.soleslick@gmail.com